Welcome to AIDERVET LLP (“Company”, “we”, “our”, “us”).
We are committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our services.

By accessing or using our website www.aidervet.com, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Provided voluntarily when you:

Fill out enquiry forms
Contact us via phone, email or WhatsApp
Request quotations or product details
Register for newsletters or subscriptions

This may include:

Name
Email address
Phone number
Company/Business name
Address
Product interests or enquiries

b) Automatically Collected Information

When you visit our website, we may collect:

IP address
Device information
Browser type
Geographic location
Pages visited
Time spent on website
Cookies & tracking data

c) Business-Related Information

If you engage with us for third-party manufacturing, contract manufacturing or business partnership:

Product requirements
Specifications & compositions
Packaging details
Billing & GST information
Any documents or agreements shared

2. How We Use Your Information

We use your information for the following purposes:

To respond to enquiries and provide customer support
To process business requests or orders
To send product updates, offers, or newsletters
To improve website functionality and user experience
For internal records, analytics, and service enhancement
To provide business-related documentation or agreements
To comply with legal obligations and regulatory requirements

We do not sell, trade, or rent your personal information.

3. Cookies & Tracking Technologies

Our website may use cookies to:

Improve website experience
Understand user behavior
Track performance
Personalize content

You may disable cookies through your browser settings, but certain features may not function properly.

4. Sharing of Information

We may share your information with:

Internal team members for enquiry handling
Delivery partners or courier services
Technical support or website hosting providers
Legal authorities (only if required by law)

We never share your information with unrelated third parties for marketing.

5. Data Security

We take reasonable measures to protect your information from:

Unauthorized access
Alteration
Disclosure
Loss or misuse

Security measures include:

Secure servers
Limited staff access
Encrypted communication (where applicable)

6. Your Rights

Depending on your location and applicable law, you may request:

Access to the personal data we hold
Correction or updating of data
Deletion of your personal information
To opt-out of marketing communications
To withdraw consent anytime

Requests may be sent to: aidervetbusiness@yahoo.com

7. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies separately.

8. Children’s Privacy

Our website is not intended for children under the age of 13.
We do not knowingly collect information from children.

9. Changes to This Policy

AIDERVET LLP reserves the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page with a revised “Last Updated” date.